Privacy policy

1. Who is responsible for your data

The data controller is TRANSCAM LOGISTICS, DIGITAL STUDIOS & EVENTS CAMEROON SARL (“TRANSCAM”, “we”, “us”), a company established in Cameroon. Our registered office address and company registration details are pending confirmation and will be published here before launch.

For privacy questions or requests, use the contact form on this website and mark your message “Privacy request”. A dedicated privacy email address will be published once confirmed.

2. Scope of this policy

This policy covers personal data processed through this website: information you submit in the contact or quote forms, correspondence with us, and limited technical data generated when your browser requests a page.

It does not cover data processed in the context of a signed service contract, which may be governed by additional contractual terms and notices.

3. Data we collect

We aim to collect only what is necessary to respond to your request.

• Identification and contact data: full name, company or organisation, email address, telephone number and country.
• Request data: service area, subject, description of your requirement, indicative budget, preferred dates and any project-specific details you choose to provide.
• Consent data: confirmation that you agree to be contacted about your request, together with the time the form was submitted.
• Technical data: IP address and basic request information processed by our hosting or security provider to deliver the site and prevent abuse. We do not use this data for advertising.

4. Why we use your data and on what basis

We process enquiry data to respond to your message, prepare a quotation, and manage any resulting relationship. Depending on the context, the legal basis is your consent (where required), the steps needed to enter into a contract, or our legitimate interest in responding to business enquiries.

We may also process data to comply with legal obligations, to protect the website against spam and abuse, and to establish or defend legal claims.

5. Cookies and similar technologies

This website does not use advertising or analytics cookies by default. Essential technical storage may be used to deliver the site securely and to protect its forms. See the cookie policy for more detail.

If analytics or marketing tools are introduced later, they will be activated only after the required consent and this policy will be updated.

6. How long we keep data

Enquiry data is kept for as long as needed to handle the request and maintain a record of the relationship. As a working rule, unsuccessful enquiries are deleted after 24 months without contact, unless a longer period is required by law or to resolve a dispute.

Data associated with a contract is retained for the duration of the contract and for the period required by applicable accounting, tax and legal obligations.

7. Who we share data with

We do not sell personal data. We may share it with service providers that help us operate the website and respond to enquiries — for example hosting, form-delivery, email or IT support providers — under appropriate confidentiality and data-protection terms.

We may also disclose data where required by law, by a competent authority, or to protect our rights. If a provider processes data outside Cameroon, we take reasonable steps to ensure an appropriate level of protection.

8. Security

We use technical and organisational measures intended to protect data against unauthorised access, loss or alteration, including secure transmission where configured, access controls and spam protection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Please do not send confidential documents or sensitive personal data through the website forms until we have agreed a secure channel.

9. Your rights

Subject to applicable law, including Cameroon's Law No. 2010/012 on cybersecurity and cybercriminality and Law No. 2010/021 on electronic communications, and — where applicable — the EU General Data Protection Regulation, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where there is no overriding legal basis to keep it.
• Object to processing based on legitimate interests.
• Request restriction of processing or data portability where applicable.
• Withdraw consent at any time, without affecting processing already carried out.
• Lodge a complaint with the competent data-protection authority.

10. Children

This website is intended for businesses and professional audiences. It is not directed at children, and we do not knowingly collect personal data from children through it.

11. Changes to this policy

We may update this policy as the website and our services develop. The date at the top shows the latest revision. Material changes will be highlighted on the website where appropriate.

12. Contact

To exercise your rights or ask a question about this policy, contact us through the website contact form and mark the message “Privacy request”. Official contact details will be added once confirmed.